Course 10982: Supporting and Troubleshooting Windows 10

Prihajajoče izvedbe

Nivo:For IT professionals
Prodajalec:Microsoft
Kategorija prodajalca:Windows Desktop
Teme:Desktop
Trajanje (dni):5
Ur/dan:8
Tip učenja:Preko spleta
Cena:1.190€ + DDV

About This Course

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience ProfileThe primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course: 70-697, Configuring Windows Devices 70-698, Installing and Configuring Windows 10

After completing this course, you will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 10 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 10 devices by using Group Policy.
  • Configure and troubleshoot user settings.
  • Configure and troubleshoot resource access.
  • Implement remote connectivity.
  • Deploy and troubleshoot applications.
  • Maintain Windows 10 devices.

 

Course outline:

Module 1: Implementing a Troubleshooting MethodologyThis module describes the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.Lessons

Module 2: Troubleshooting Startup IssuesThis module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).Lessons

Module 3: Performing System RecoveryThis module describes how to resolve issues related to operating system services and how to recover a computer.Lessons

Module 4: Troubleshooting Hardware and Device DriversThis module explores how to troubleshoot issues related to device drivers and hardware devices.Lessons

Module 5: Administering Windows 10This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.Lessons

Module 6: Resolving Issues with Network ConnectivityThis module describes how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.Lessons

Module 7: Troubleshooting Group PolicyThis module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application.Lessons

Module 8: Configuring and Troubleshooting User SettingsThis module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.Lessons

Module 9: Configuring and Troubleshooting Resource AccessThis module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.Lessons

Module 10: Troubleshooting Remote ConnectivityThis module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.Lessons

Module 11: Troubleshooting ApplicationsThis module explains how to troubleshoot common desktop app operations issues. It also describes the Universal Windows apps, Microsoft Store, and Microsoft Store for Business, and explains how to resolve issues related to Universal Windows apps.Lessons

Module 12: Maintaining Windows 10This module describes how to troubleshoot performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.Lessons

Prerequisites

Trenutno ni na voljo nobenih terminov. Za več informacij nas kontaktirajte na telefonsko številko: 01 568 40 40 ali trzenje@housing.si.