In this course, you will learn about the fundamental business processes in SAP S/4HANA Sales, including how to perform the most important functions from presales to receipt of customer payment. You will also learn about the key master data in this area. The course also touches on integration with the areas of materials management, manufacturing (make-to-order process) and financial accounting.

Goals

This course will prepare you to:

• Navigate in SAP S/4HANA using the SAP Fiori Launchpad
• Maintain master data for sales processes
• Execute sales processes
• Describe features that are relevant during the process (e.g. availability check)
• Handle customer complaints
• Utilize reporting functions in sales

Audience

• Application Consultant
• Business Process Owner / Team Lead / Power User
• Program / Project Manager
• User

Course based on software release

• SAP S/4HANA 2022 FPS00

Content

1. Navigation with SAP Fiori

• Identifying Key Features of SAP Fiori

2. Enterprise Structures

• Identifying Enterprise Structures in SAP S/4HANA Sales

3. Overview of Sales Processes

• Executing SAP S/4HANA Sales Processes
• Processing Sales Documents
• Processing Outbound Deliveries
• Shipping Goods
• Processing Billing Documents

4. Master Data

• Maintaining Business Partner Master Data
• Maintaining Material Master Data
• Maintaining Customer-Material Info Records
• Maintaining Condition Master Data for Pricing
• Explaining Additional Master Data Topics

5. Automatic Data Determination and Scheduling

• Analyzing the Results of Automatic Data Determination
• Analyzing the Results of Delivery and Transportation Scheduling

6. Availability Check

• Performing an Availability Check - Basics
• Performing an Availability Check - Further Topics

7. Collective Processing

• Executing Collective Processing

8. Additional Processes in Sales

• Using Presales Documents
• Executing Make-to-Order Production
• Selling Service Products

9. Complaints Processing

• Creating Credit Memo Requests
• Cancelling Billing Documents
• Creating Returns

10. Monitoring and Sales Analytics

• Utilizing the Sales Order Fulfilment Monitor
• Using Analytical Apps

Notes

• This course focuses on sales business processes and is suitable for participants who do not know the sales processes. This course covers the functions in sales processing in SAP S/4HANA. This course does not focus on sales and distribution customization. For those who already know the sales processes in SAP ERP, the delta training course S4SD1 or is more applicable. For those who are interested in learning customization, the S4605 course (sales processes in SAP S/4 HANA) is more applicable.

Prerequisites

Essential

• Basic business knowledge of processes in sales

Recommended

• S4H00

 

Tilesh Maharaj (LinkedIn)

Security: CISSP, CISA, CSSM, CEH, SSCP. Cyber Security Evangelist. Ethical Hacker. ECC Council.

SAP: HANA, SAP Cloud Platform, SAP CPI, SAP TM, SAP EWM, C4C, SAP LAMA, SAP EWM, SAP BW, ABAP, Basis, XI, PI, Solution Manager, TOGAF, BPM, Process Orchestration, BI, BO, Workflow, HR, Security NetWeaver, Adaptive Computing Controller, LVM, SAP NW Master Data Management, Visual Composer, CAF, C4C, SuccessFactors, BRF+, BRM, Decision Management, API Development

Project manager, Team Lead, Platinum Consultant.

Specialties: SAP; ERP; SOA; Architecture; Performance Tuning; Problem resolution; Team Lead; Project Lead

Cloud: AWS, GCP, Azure (Multiple AWS Certifications)