This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest guidelines.

The course will help you to understand:

• how modern IT and digital service organizations operate
• how value streams increase speed and efficiency
• how cultural or behavioural principles guide work that benefits the wider organization
• how to use commonly-used service management terms and concepts

Course overview

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 dimensions of service management
• The purpose and components of the service value system
• The activities of the service value chain and how the interconnect
• Know the purpose of key ITIL practices
• Preparation to sit the ITIL4 foundation examination

Who this course is for:

• IT professionals
• IT project managers
• IT managers
• IT project or team members
• network operators
• business process analysts
• IT architects
• systems integrators
• help desk managers
• managed service providers
• application developers
• IT-related positions