|Nivo:||For IT professionals|
|Kategorija prodajalca:||Dynamics 365|
|Tip učenja:||V učilnici|
|Cena:||2.550€ + DDV|
Microsoft Dynamics 365 Sales & Marketing Functional Academy (CRM) includes 4 official Microsoft trainings. All four courses offer all the necessary Microsoft Dynamics functional knowledge in sales & marketing for key user in sales and marketing, IT support stuff, consultants in field of Microsoft Dynamics and all other advanced users.
About Dynamics 365 for customer engagement for sales
Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.
About Dynamics 365 for customer engagement for customer service
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
About Configure settings and core functionality in Dynamics 365 for Marketing
Marketing transformation, organization and growth starts here. With Dynamics 365 for Marketing, you can turn prospects into business relationships. Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes and make smarter decisions to maximize your marketing ROI.
This course will review the marketing application configuration needed to get started. It will also dive into lead creation, management and scoring. From there, the course will cover creating marketing forms and pages. Then learn how to break up leads and contacts through segmentation to help focus marketing efforts. Next, understand how to create email marketing messages using the advanced designer functionality. Then tie all the pieces together with the customer journey. Dynamics 365 for Marketing allows you to use customer journeys to create a model that helps you guide the members of a selected marketing segment through this process by using automated messaging, activity generation, interactive decision points, and more. Finally, learn how to view, understand and manage customer insights.
Learn all the settings and core functionality within Dynamics 365 for Marketing through custom demonstrations, check your knowledge questions and hands on learning labs.
About Set up events and surveys in Dynamics 365 for Marketing
Events, webinars and surveys are often a crucial part of how a marketing organization reaches customers. Events and webinars contain many moving parts and can be complex to manage. Dynamics 365 for Marketing simplifies this process by bringing all the planning data into one central location and providing execution channels through a customizable event portal. Surveys are often provided post event but can also be used throughout the marketing lifecycle to solicit feedback. Through Microsoft’s Voice of the Customer solution, surveys are easy to set up, manage, execute and associate to an event.
This course will cover event planning including setting up and managing sessions, speakers, passes, waitlists, venues, sponsors, vendors, logistics and accommodations. As well as event execution such as creating custom registration fields, managing registrations and check ins and the event portal. Then the course will cover survey creation and distribution. Finally, it will conclude with event and survey results.
Learn all the event and survey functionality within Dynamics 365 for Marketing through custom demonstrations, check your knowledge questions and hands on learning labs.
The Microsoft Dynamics 365 Sales & Marketing Functional Academy (CRM) covers the content of 4 official Microsoft Dynamics 365 courses:
Familiarity of business applications and the desire to customize and implement them for your business.
An understanding of the basics of Dynamics 365 and knowledge of marketing & sales or customer services principles, strategies and procedures.
Academy is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.